Overview
At Frazer Automotive LLC, we sell quality used OEM auto parts and aim to make returns and warranty claims simple. If you have any questions, contact our support team — we’re here to help.
Returns & Refunds
We strive to make the process simple and fair. Read the terms below before initiating a return.
- Return requests must be submitted within 30 days.
- Parts must be returned in the same condition they were received.
- Customer pays return shipping unless the mistake is ours.
- Refunds may include a 25% restocking fee.
- Special-order items & installation-damaged items are non-refundable.
- Shipping fees are non-refundable.
Marketplace Purchases
If purchased via eBay, Car-Part, etc. — contact us first before filing a dispute. It is faster and avoids delays.
Core Charges
Cores must be:
- Returned within 30 days,
- Fluids drained,
- Complete and matching.
How to Start a Return
Phone
Email
Address
FRAZER AUTOMOTIVE LLC
15520 Tustin Village Way 3,
Tustin, CA 92780, USA
Return Authorization Form
Processing Times
Once we receive and inspect the part, refunds or credits are processed within 5–7 business days.